15 Latest E-Commerce Trends to Follow in 2021
The e-commerce world is growing faster with each passing day. Many businesses are rolling online and creating a strong platform to compete for sales. Even shoppers of all sorts who may not have shopped online have been forced to browse and make purchases online. Here are fifteen trends to watch out for in 2021:
1. Operating E-Commerce Offline
In 2021, there will be trends in bringing eCommerce brands on the high street. Shoppers will now shop offline in their leisure time through the creations of physical convenience stores that will bring online shopping to real life.
2. Shopping through TV Channels
In 2021, shoppers will now shop via TV ads that connect programs to a mobile phone application. Viewers will order and purchase what’s on-screen through a technology directly incorporated into a smart television.
3. Use of Artificial intelligence
Artificial Intelligence will be put to more use, and it is going to help brands find customers and increase sales and profit.
4. Mobile Commerce
As mobile transactions grow every year, people are now more conversant about the use of their mobile devices. Ecommerce shopping through mobile devices will keep increasing more and more this year.
5. Image Shopping
As many photo applications like CamFinder surfaces, this will help many eCommerce stores and top search engines to create an avenue where shoppers will just snap a product of their choice and order it from an online store.
6. Chatbots Usage
Chatbots Usage will provide another shopping option this year because it is getting cheaper and widespread. It will allow Shoppers to place orders through voice command with ease.
7. Online Payment
The rate at which different applications like Apple pay, PayPal, Facebook payment, and Google wallet working similar to a digital bank account will keep increasing this year will be notable as more companies partner with them.
8. Programmed Ads Pop Up
These intrusive pop up ads will be showing by the eCommerce store owner to advertise their products to the targeted prospective consumers when browsing the internet
9. Delivery Drones Usage
Efforts have been put in place as technology improves this year to use delivery drones with Google map integration to discover the fastest route to the destination.
10. Second-Hand Commerce
Second-hand markets like eBay and Gumtree will experience a renewed revival. With the shoppers’ preference for sustainability rather than price, second-hand sales of items like luxurious ones will increase.
11. Product Customization
Shoppers will now customize every aspect of their product at an affordable cost and get quick customizations towards the end of the product journey.
12. High Demand for Domestic Goods
As the pandemic continues, there will be an increase in demand for products focused on keeping individuals safe from future outbreaks, and much of it will be ordered through online stores.
13. Customer Experience
Customer experience will be more personalized and localized to improve shipping, lower prices, and increase shopper’s satisfaction.
14. Pay on Delivery
As shoppers lack confidence in online product qualities, many online stores will attract their customers by offering them payment on delivery services options.
15. Enhancement in Customer Relationships
There will be an improvement in how customer relations are managed and resolved, with the development in technology, customers order information and additional data will be effectively available.